Court Rules on Petition To Stop Expiry of Safaricom Bonga Points
By Gladys chepkemoi - 2023-01-09 01:52:35 - [General]
The High Court has thrown out a petition seeking to bar Safaricom from introducing the expiry of loyalty points, popularly known as Bonga points.
The giant telco warned that subscribers would lose their unredeemed loyalty points after three years. It effected the new terms and conditions on January 1, 2023, for unredeemed Bonga points accumulated before December 31, 2019.
Safaricom argued the move was a business decision to encourage redemption of Boga points and unlock the underlying revenue totaling Sh4.5 billion as of March last year.
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